Cancellation Policy

Cancellations

Order Cancellations

If you want to cancel an order please drop us a mail at care@zubstore.com, we will issue a refund to your original payment method if you made the payment earlier.

Inventory Cancellations

If items have been canceled from your order due to an inventory error we’ll notify you via email & issue a refund.

• If you paid with Credit/Debit card, Paytm, Phonpe, or Any Other Wallet we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.

Failed Delivery or Expired Collection

If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

• If you paid with Credit/Debit card, Paytm, Phonpe, or Any Other Wallet we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@zubstore.com and send your item to 3140, Ram Bazar, Mori Gate, Delhi 110006.